Kei Kaisendon Kallang Wave Mall

I used to frequent this place mainly because of the exceptional service provided by a wonderful Chinese lady. Her innovative ideas and warm service always left a lasting impression to me and my colleagues, making us want to return. She was the main reason I previously rated this place 5 stars. Unfortunately, she no longer works here, and I've noticed a decline in service quality since her departure. Even some of the food, like the miso soup, has gone downhill. What used to be a rich, flavorful soup filled with clams and salmon is now just plain miso soup. While most of the main dishes remain fine, the prices are on the expensive side, and without her exceptional service, it just doesn't feel the same anymore.

We ordered the premium set that came with salad , soup , 2 mentako prawns and a drink NOT realising that their store promotion was giving free soup and salad with any main ordered . We could have saved some money but was not informed by the staff . By the way the ventilation at the shop was bad , our clothings smelled when we left the shop.

The service was really poor, and the place was extremely hot. We had to wait an unreasonably long time for the food, and the entire area was smoky. By the time the food arrived, we were already quite annoyed. To make matters worse, we were not given any cutlery — apparently, we were expected to take it from diners at the table next to ours. There was also a long queue just to pay, as customers had to tell the cashier what they ordered — a highly unusual and inefficient practice. Overall, it was a terrible dining experience. The food was decent, but it didn’t make up for everything else. Reply to owner: Thanks for your message. Honestly, though, I've seen the same issues raised in past reviews — long waits, sloppy service, lack of cutlery, and a clumsy payment system. It’s disappointing that these issues still persist. It doesn’t seem like much has changed despite earlier feedback, so I’m not sure what kind of “investigation” was actually done. These problems have already been clearly mentioned in public reviews, so asking customers to reach out privately feels more like a formality than a genuine step toward improvement. I won’t be reaching out, but I do hope the management starts taking real action where it’s needed.

Ordered the kaisendon with extra sashimi but unfortunately the taste was not fantastic and rice was slightly sour (a little too sour). sashimi didn't look that fresh although tasted okay. the extra sashimi which i paid more than $4 for was not very worth it, considerably less salmon was given and lots of cucumbers were included instead. the redeeming item is the tamago with mentaiko which was delicious! highly recommend trying that! the bowl was otherwise average, not lousy but not great either.

Wife and I ate their Kei Signature Chirashi Don on 1 July 2025 at 7pm. Sme fishes tasted bitter. Sushi was not entirely cold too. Barely passable. We both have diarrhoea from 9pm onwards. Have not eaten anything else between this and dinner. If anyone else experienced the same, do step forward to confirm this. Thanks.

16March - KeiKaiSenDon Kallang Wave Food was so so, not worth the price. The service quality was basic. Gave us the wrong drink and when we corrected the order, just took the drink away. No service decency of a courteous apology, just walk away. For the price, I'll rather pay more for Tanuki Raw... good food, excellent service! So already bad experience and today 29Mar(955pm) at Changi, I was just in front of KeiKaiSenDon Jewel Changi with no intention of walking in since I've already had my dinner. The staff serving existing customers, made the effort to walk out to the entrance when I was about to move away just to curtly throw me a statement "we are closed. " and as fast as she appear, she disappeared. I am appalled. Really bad taste. Left an impression that service training definitely is not a focus for this Singapore Prestige Brand 2020/ 21 award winning restaurant.

Rice wasn’t cooked. Playing Chinese songs. Fish were small cut. Bowls paint came off. Need serious improvement