Reviews for CHICHA San Chen Kallang Wave Mall

ต้นอ้อ รีวิว

August 17, 2025

3

This place is very popular and always busy, but the queue usually moves quite quickly. The drinks taste great. However, today I came at a time when there was no staff at the front counter. Since I was paying with cash, I couldn’t place an order at the machine and had to wait a long time without anyone noticing me. All the staff seemed busy making drinks, and I didn’t want to interrupt them, so I just stood there waiting for quite a while until someone finally came to take my order. I understand that it’s a busy shop, but I think it would be helpful if staff could occasionally check the front counter for waiting customers. It didn’t feel right to have to shout for attention. Having a bell or a button to call staff might help. I’m not sure if there’s one already that I just didn’t see, but I tried looking and couldn’t find any. Overall, everything else is great—I just hope this issue can be improved.

Gary Ng

August 17, 2025

5

Was there ytd, super long queue but staff still worked hard and delivered.

Loh PeiYu (Meryl)

August 17, 2025

5

Very friendly staff. Nice store ambience! Super love their drinks!

michael lin

August 17, 2025

5

Best bubble tea I’ve had. Really can taste the quality of the tea, and the tea is the star, rather than all the other flavouring of many other bubble ‘tea’ places. Long wait. But worth it for the quality IMHO.

Tushar Bhandari

August 17, 2025

1

Dear Chicha San Chen Team, I am writing to share a deeply disappointing experience I had at one of your outlets in Singapore, Kallang Wave Mall recently, in the hope that it can be addressed appropriately. The timing of the incident was 2.50 pm on 31st July 2025. The name of the server is ELIM . I have attached the receipt and the name tag of server As I approached the counter with my daughter, I noticed there was no one attending it, so I politely asked if anyone was available to take an order. Although there were several staff members busy preparing drinks, one lady eventually approached the counter. However, instead of a courteous greeting, I was met with an unwelcoming and abrupt “Yeah, what do you want?” She then asked me to “hurry up” in an impatient tone. I placed an order for a fresh milk bubble tea with ice for my daughter. Shortly after, I realized I wanted to reduce the amount of ice and politely requested this adjustment. What happened next was quite shocking and unlike anything I’ve experienced in any F&B outlet. The server handed me the drink with a spoon and told me, “You can take out the ice yourself — it’s not in my SOP.” Not only was this dismissive and unprofessional, but it also caused unnecessary inconvenience and mess. As a customer, I did not expect to be asked to manually remove the ice from a drink I just purchased, simply because the team was unwilling to make a small change. I fully understand that there may be operational procedures in place, but there is a basic standard of courtesy and customer care that must be upheld, especially in a family-friendly setting like yours. This experience has left both my daughter and me frustrated and disappointed. I hope this feedback is taken seriously, and that your team can review internal service protocols and training to ensure that future interactions are handled with more care and professionalism.