I used to frequent this place mainly because of the exceptional service provided by a wonderful Chinese lady. Her innovative ideas and warm service always left a lasting impression to me and my colleagues, making us want to return. She was the main reason I previously rated this place 5 stars.
Unfortunately, she no longer works here, and I've noticed a decline in service quality since her departure. Even some of the food, like the miso soup, has gone downhill. What used to be a rich, flavorful soup filled with clams and salmon is now just plain miso soup.
While most of the main dishes remain fine, the prices are on the expensive side, and without her exceptional service, it just doesn't feel the same anymore.
KEE JOE
3
We ordered the premium set that came with salad , soup , 2 mentako prawns and a drink NOT realising that their store promotion was giving free soup and salad with any main ordered . We could have saved some money but was not informed by the staff . By the way the ventilation at the shop was bad , our clothings smelled when we left the shop.
Vencia Lee
4
Overall, it’s value for money and service!
Drinks, salads and soups are free flow here! Woohoo. To top it off, the soup has a appropriate amount of tofu, seaweed and also clam (you got that right ya!) I mean, you don’t get everywhere laaaa
Also, the portion we ordered were small. But holacola it’s huge and it’s filling~~
Service was pretty excellent too!! Very proactive on the refills!
C
4
Good service though it’s relatively small & cramp, staffs are attentive.
Food is consistent with its chain.
oscar w
4
The signature don is quite large portion. Sashimi is fresh although the wasabi taste weird, like being left in the fridge for a long time. Service is quick and friendly.
Lynn Teh
1
The service was really poor, and the place was extremely hot. We had to wait an unreasonably long time for the food, and the entire area was smoky. By the time the food arrived, we were already quite annoyed. To make matters worse, we were not given any cutlery — apparently, we were expected to take it from diners at the table next to ours. There was also a long queue just to pay, as customers had to tell the cashier what they ordered — a highly unusual and inefficient practice. Overall, it was a terrible dining experience. The food was decent, but it didn’t make up for everything else.
Reply to owner:
Thanks for your message. Honestly, though, I've seen the same issues raised in past reviews — long waits, sloppy service, lack of cutlery, and a clumsy payment system. It’s disappointing that these issues still persist.
It doesn’t seem like much has changed despite earlier feedback, so I’m not sure what kind of “investigation” was actually done. These problems have already been clearly mentioned in public reviews, so asking customers to reach out privately feels more like a formality than a genuine step toward improvement. I won’t be reaching out, but I do hope the management starts taking real action where it’s needed.
Nicole Yang
3
Ordered the kaisendon with extra sashimi but unfortunately the taste was not fantastic and rice was slightly sour (a little too sour). sashimi didn't look that fresh although tasted okay. the extra sashimi which i paid more than $4 for was not very worth it, considerably less salmon was given and lots of cucumbers were included instead.
the redeeming item is the tamago with mentaiko which was delicious! highly recommend trying that! the bowl was otherwise average, not lousy but not great either.
Ashley Liew
5
First time trying this outlet at Kallang Wave which is fairly new to the mall, and we loved it! The staff are friendly and the quality of the sashimi fresh. The tables are a bit small but thankfully we still could squeeze a baby on a baby chair. We hope to be back again soon 🙏🏻 P.S. This is the only Kaisendon outlet to offer free flow soup, salad, and can/bottle drinks! 🤩
nick
4
still my go-to for convenient sashimi dons in singapore. i think price might have increased? so a regular signature don would cost $22.90 after GST and service charge.
still refillable salads and soup which i love. soup has tofu and salmon.
Bryan Han
2
Wife and I ate their Kei Signature Chirashi Don on 1 July 2025 at 7pm.
Sme fishes tasted bitter. Sushi was not entirely cold too. Barely passable.
We both have diarrhoea from 9pm onwards. Have not eaten anything else between this and dinner.
If anyone else experienced the same, do step forward to confirm this. Thanks.