Subway Kallang Wave Mall

“Hello, what is your order today?” “You tell him, you don’t tell me” The cashier pointed to the boy preparing the food. Then why the hell you ask me to repeat the order and you asked me to repeat one more time to the one preparing the sandwich. I know you are busy and tired.

I was here yesterday for soda green concert. My wife and I were hungry. So we decided have subway. In my whole life, I have visited so many subway. This one is the worst one, in terms of service and food. My wife wasn't asked to choose my bread, she wasn't given a choice to choose any veggies. She was told no customisation allowed. Are they lying? Is the staff new? I always customised. Also even if no customisation allowed, my wife should have the choice of not eating certain veggies too right? The staff was very rude and threw the food around. The staff has the audacity to even ask what sauce my wife wants. My wife chose the sauce she wanted but then the staff said, cannot choose sauce. Both the staff here should be replaced!

horrible service. swapped my base order with my friend's one and refused to listen when confronted. they just brushed it off and didn't bother helping out until i asked firmly. then proceeded to give me smaller portions. horrible staff. don't visit this outlet.

I ordered a veggie delite in a whole grain bread. The bread was old, reheated, that it turned into a whole crouton with vegetables sandwiched in between. I cannot bite into it and had to split the bread and eat like an open toast. This is unacceptable. Please review your process and DO NOT SERVE old reheated bread. While I do not encourage food wastage (I finished the whole sandwich), this has to be corrected and the store must find some way to reuse them.

gave wrong order, was angry at us about it, and didnt bother correcting the order. food was alright but the service was horrible. one of the worker's tone was incredibly rude. maybe dont be in customer service next time if you cant serve properly.

Possibly the worst subway I’ve ever been to in my life. Subway by merits of its food and flavour has always been behind other fast food or salad places, it’s only selling point was the veggies and how generous the sandwich artist were. Unfortunately in 2024, that’s gone. View photo, observe the 3inch breakfast flatbread in its absolute worst form and compare it to what’s depicted on the menu. Even shopee scammers don’t have the audacity to do a scam this ridiculous. The younger lady sandwich artist was also absolutely terrible, inaudible and she put 1 slice of tomato, 2 leaves of lettuce on the flat bread, final price $3.60. The Hasbrowns looked absolutely pathetic, honestly looked like someone had a go at it first and these were the leftovers. Please do not go to this outlet you will regret wasting your money. Literal day light robbery.

Every once in a while, I get reminded why subway is crap. Just look at that tiny and stingy dribble of sauce in a sandwich

Horrible service. Ordered regularly but when time to pay they didn’t accept my cash because of $50 and they can’t break up. Didn’t have any other payment method on me. Had to ask everyone in the store if they could break a $50. The staff also had a very whiny and pissed off tone as well as wearing a mask with her nose sticking out while coughing and making sounds like she was about to vomit. The hygiene is a little concerning in this regard

Worst experience I ever had. Me and my friend were choosing our ingredients when the server showed obvious impatient although we took around 5 seconds to choose for each selection. There was nobody behind us to queue so it’s rude that she was rushing us when we haven’t decide what we want. When my friend was still deciding on her meat, the server sighed and was about to roll her eyes. Plain disrespectful given that we didn’t do anything that offended her morally. Later on we ordered a set meal, but we did not get our cookies. I first ask about my cookie and she was frustrated, rudely pointed up and down from the cookie display. My friend told me after that she shook her head when I was choosing my cookie. Before that, me and my friend chose to top up money for a cup of milo instead of normal fountain drinks, and so the staff first gave me my milo before telling my friend that she would get her a cup of milo. But then she gave my friend an empty cup and went to attend other customers with a better attitude. We stood there at the counter and after a while of waiting, she saw us and said "What you want", showing her annoyance. She had forgotten that my friend have already paid extra for milo and insisted that she "put normal drink option in the receipt" when she previously said by herself she will get my friend her milo. I was already upset by the poor service and told her clearly that my friend ordered milo. Frustratedly, she filled up my friend’s milo. The milo was watery and the cheese given was lesser than other outlets. Never in other outlets have I received such treatment and is the worst experience I have with F&B.

Ordered cold cut trio, but made subway melt and over charged me. I told them I wanted cold cut trio, they won’t change back for me. Both people working here won’t even apologise. Won’t be bad again here.

EXTREMELY BAD SERVICE ( hi yall try don’t not go to this subway as their cleanliness and service is bad…. go to the kallang leisure park one instead it’s just opposite the kallang wave mall…. service extremely bad especially the malay lady no sense of respect

2 workers so rude and showing attitude. I was queuing infront of others but they served others first. When they finally attended to me they showed attitude. took 20 mins to get 1 loaded bowl and gave such a small portion. When i asked for more they gave a really small portion not even half a scoop and dumped it into the bowl. They took another 20 mins to settle the cashier and teach the staff. The 2 staff were completly rude. I hope subway can do better and have a better respect to their customers