Reviews for The Coffee Bean and Tea Leaf - Kallang Wave Mall
Lynn S.
5
Perfect place to chill on friday night. Not many people. Service was excellent. Staff was polite and attentive. Yuzu cake was refreshing. Biscoff cake was rich n sweet (i love it!).
Coffee bean needs to intro more seasonal drinks that are delish. Drinks selection slightly poor.
Nilar Aye
3
If you want a super quiet place on weekdays, then this place is good. Cos there's literally nobody in the mall. 😆 Some cakes are a bit dry.
Zijia Pan
5
Didn't manage to get her name, but she is very kind to my 2 boys. Helping them in ways we never expected n going the extra miles. Thank you so much for your kindness. It really brightened our day.
Ed Chung
3
We were nearby and after running our chores, we dropped by for a tea break. The weather outside was very warm and what's better than stayin indoors and chill over some icy drinks and cakes?
The outlet on the first floor is bright and cosy though with a limited sitting capacity as compared to it's other outlets but we managed to find a table when we arrived. It was Sunday and was quite crowded as it was near lunch time.
Instead of ordering our regular iced mocha, we opted with the sparkling peach tea instead. It was nice though a little too sweet but we requested for more iced and upon melting, the drink was perfect and great to have it on such a warm day. We also ordered the cake to be taken away.
And the food and drinks were consistently good. Service was quite slow though as we only saw 2 staff manning the entire store operations.
Jia Leong Tan
1
I cannot seem to comprehend why the pricing here is higher than the other Coffee Bean outlets?? And yet still lacking food, drink provided without sleeve
Worst coffee bean store I ever been to
Places filled with people waiting for their concert to start. Their drinks already finish, or or, they never buy anything AT ALL. Staff also not doing anything at all to help clear the table or, get non-paying people to leave, so that genuine customers can come in.
Olivia Shaw
1
Bad and very slow service. Staff talking and laughing. One taking order but no one was preparing food/drinks. I ordered a muffin and ice latte but it took about 20 minutes to prepare. They were not even preparing until we asked. They didn’t even bother looking at their order display screen. Three staff and not many customer but still very slow. The worst outlet ever.
Muffin was moist but not as nicely toasted as other stores.
Loklam
4
I don’t know why I ordered spicy tuna spaghetti from CBTL but I did. The small plate of mediocre pasta was definitely not worth the $13 price tag but the only saving grace is that they did give quite lot of tuna.
Service is very slow at this outlet like some of the other comments, but the outlet was clean and conducive for working and chatting.
eyeda
5
Customer Feedback for Coffee Bean & Tea Leaf – Kallang Wave Mall Outlet
I would like to express my heartfelt appreciation for the exceptional service provided by Raja and the team at CBTL Kallang Wave Mall.
After attending a concert yesterday, I placed a Grab pick-up order intending to dine in, to skip the long queues at the counter. When I approached Raja to request if whipped cream could be added to my drink (as Grab orders typically don't include it), he readily agreed without hesitation. I placed my order and returned to my seat to wait.
A short while later, Raja personally came over to check if I had completed my order, and thoughtfully verified the outlet name. It turned out that I had accidentally placed my order at the Stadium Walk outlet instead. Realizing my mistake, I offered to place a new order at the Kallang Wave Mall outlet, understanding it was my error. However, Raja immediately reassured me that there was no need — he would personally prepare my drink and contact the Stadium Walk outlet to explain the situation.
Thanks to Raja’s initiative, patience, and customer-first attitude, my drink was prepared perfectly, and I was able to enjoy it without any hassle. I am deeply grateful to Raja, the Kallang Wave Mall team, and also the Stadium Walk outlet for their understanding and kindness.
This experience truly reflects the outstanding service spirit at Coffee Bean. Thank you once again for making my evening even better!